HOW WE CHECK PARTNERS
FINDING THE RIGHT PLAN FOR YOU
All Partners Must Agree To The Following:
FULL QUALIFICATION: Every adviser is checked on the FCA Register & is a member of the Equity Release Council.
There could be 1000's of plans available to you, so let a qualified adviser do all the hard work. They'll help you find the right deal for your needs and circumstances
NO PUSHY SALES TACTICS: All processes must not be persuasive and purely informational.
NO SPAM EMAILS: Email is not required to apply & we'll never bombard you with emails. If you'd like helpful tips however feel free to subscribe.
DISCOVERY CALL: The initial call with your partner is solely to workout if it's a good fit for you.
THINGS TO CONSIDER:
Equity release is a long-term financial commitment. A lifetime mortgage reduces the value of your estate and may affect entitlement to means-tested benefits. Interest can compound and increase the amount owed. An adviser can explain the costs, risks and alternatives before you decide whether to proceed. To understand the features and risks, ask for a personalised illustration
The Equity Release Guide is a trading name of Smarter Clicks Marketing Ltd (company number 11794658), a UK marketing company registered at 167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF.
Smarter Clicks Marketing Ltd is not authorised or regulated by the Financial Conduct Authority. We are not a lender and we are not advisers. We do not give financial advice and we do not recommend any product, lender or plan.
This website gives general information about equity release. Equity release means a lifetime mortgage or a home reversion plan, and you can only take one out after receiving advice from a firm that is authorised and regulated by the Financial Conduct Authority.
When we say initial advice is free and with no obligation, that initial advice is given by one of our adviser partners, who are authorised and regulated by the Financial Conduct Authority. We introduce you to advisers. Any regulated advice is provided by that adviser firm, and they will tell you about any fees that apply before you decide whether to go ahead.
If you ask to speak to an adviser, we will pass the details you give us to an advice firm that is authorised and regulated by the Financial Conduct Authority and a member of the Equity Release Council. Every adviser we work with is checked on the FCA Register before we work with them. You pay us nothing at any point and we never handle your money. We are paid a fee by the advice firm, which may be a fixed monthly fee, a fee per enquiry, or a commission on completion depending on the arrangement in place at the time.
We do not favour any lender or product and we are not paid more for one than another. The choice of product is entirely yours.
Eligibility depends on you being a UK resident aged 55 or over, your property and your circumstances. All lending decisions are made by the lender.
Equity release will reduce the value of your estate and may affect your entitlement to means tested benefits. Interest is added to the loan and compounds over time. Any figures shown on this site are examples only and your own figures will depend on your age, your property and the plan you choose.
© The Equity Release Guide 2017 – 2026. All rights reserved. Registered office: 167-169 Great Portland Street, Fifth Floor, London, England, W1W 5PF.
Complaints Procedure
At The Equity Release Guide, we are committed to delivering excellent customer service and treating all customers fairly. We recognise that, on occasion, things may go wrong. If this happens, we want to know so that we can resolve the issue and improve our service. All complaints are investigated fairly and thoroughly.
How to Complain
If you wish to make a complaint, you can contact us in the following ways:
In writing:
Compliance Manager
The Equity Release Guide
Smarter Clicks Marketing Ltd
85 Portland Road, First Floor
London
W1W 7LT
Or by email: sarah@theequityreleaseguide.co.uk
What Happens Next?
Acknowledgement – We will acknowledge your complaint within 5 working days of receiving it. If you do not hear from us in this time, please contact us to confirm we have received your complaint.
Investigation – We will investigate your complaint fairly, impartially, and thoroughly.
Progress Updates – If we are unable to provide a full response within 4 weeks, we will write to you explaining the progress of our investigation.
Final Response – We aim to complete our investigation within 8 weeks. Once complete, we will write to you with our final response, explaining whether your complaint has been upheld and what action we propose to resolve it.
If You Remain Unsatisfied
If you are not satisfied with our final decision, you can request that a senior member of our team reviews your complaint again.
Please note: as Smarter Clicks Marketing Ltd is a marketing company and not itself FCA-regulated, your complaint cannot be referred to the Financial Ombudsman Service.
Unfortunately we can only help homeowners